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Delivery terms

The ordered goods will be delivered by DB Schenker or Itella Logistics or their partners. The delivery will take place in 2-5 weeks from ordering, considering the stock level. We have also goods that are only made by individual order, in these the time of delivery is at least 5 weeks. The delivery time is confirmed by an order confirmation.
The method of payment is in advance. The transport cost will be charged also in advance.The transport cost will be defined in the order confirmation.Any other costs will not be charged.The copy of the invoice will be sent with the goods, keep it as a receipt of your payment.Customers under age 18 must have the acceptance of their parents for ordering.All prices include the VAT.

Returning

The customer has a right to return or replace the ordered goods during 14 days. This right doesn´t apply goods made by individual order.The product to return has to be unused and the package has to be saleable, otherwise the return can not be accepted. If you want to return a product please contact us via e-mail (peltola@peltola.fi) in advance, so you’ll get the further instructions by return.

Transport damages

Sometimes the packages might damage during the transport despite the careful packaging. For that reason it would be highly recommended to check the status of the packages and also goods inside the packages while the carrier is still at place. If the package is damaged during the transport (and also the goods inside the packages are damaged) make a damage report immediately to the transport document with the carrier (otherwise DB Schenker or Itella Logistics or their partner or Peltola Oy aren´t required to deliver new product). Then contact our customer service to arrange a delivery of new product.

 

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